Terms and Conditions

Privacy notice

Our privacy policy is clear: We will collect no personal information about you when you visit our website unless you choose to provide that information to us.

Here is how we handle information about your visit to our website

 Information Collected and Stored Automatically

If you do nothing during your visit but browse through the website, read pages, or download information, we will gather and store certain information about your visit automatically. This information does not identify you personally. We automatically collect and store only the following information about your visit:

1. The Internet domain (for example, "xcompany.com" if you use a private Internet access account, or "yourschool.edu" if you connect from a university's domain) and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our website;

2. The type of browser and operating system used to access our site;

3. The date and time you access our site;

4. The pages you visit; and

5. If you linked to Eridanus Optics from another website, the address of that website.

We use this information to help us make the site more useful to visitors -- to learn about the number of visitors to our site and the types of technology our visitors use. We do not track or record information about individuals and their visits.

 If You Send Us Personal Information

If you choose to provide us with personal information -- by filling out a form with your personal information and submitting it to us through the website -- we use that information to respond to your message and to help us get you the information or products you have requested. The information you provide will only be used for Eridanus Optics' marketing purposes and will not be sold to ANY external organizations.

 Site Security

1. For site security purposes and to ensure that this service remains available to all users, this computer system employs commercial software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

2. Except for authorized law enforcement investigations, no other attempts are made to identify individual users or their usage habits. Raw data logs are used for no other purposes and are scheduled for regular destruction in accordance with National Archives and Records Administration guidelines.

Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable under the Electronic Communications and Transactions Act 25 of 2002.

 Prohibitions

Eridanus Optics will not link to any website that exhibits hate, bias, or discrimination. Furthermore, Eridanus Optics reserves the right to deny or remove any link that contains misleading information or unsubstantiated claims, or is determined to be in conflict with Eridanus Optics mission or policies.

Accuracy of information

Nothing contained on this website should be construed as professional advice from Eridanus Optics CC. The information is intended to serve as guideline or general background.

Eridanus Optics CC shall not be liable for any loss or damage of whatever nature, arising out of or in connection with the contents of the information on this website and/or any conduct taken in reliance on the content of this information.

Although Eridanus Optics CC attempted to ensure that the information, including product prices, on this website is accurate and correct, we cannot guarantee this. We therefore reserve the right to refuse sales at incorrect prices.

Ownership

Eridanus Optics CC is a registered Close Corporation (Reg No: 2004/102667/23) and is managed by Andrie van der Linde.

Prices

Care has been taken to ensure that the prices quoted on the website are correct. Errors may however still occur and Eridanus Optics CC reserves the right to change prices without notice.

If it transpires that a price is incorrect after an invoice is issued and/or payment received, Eridanus Optics CC will communicate the error and endeavour to resolve the issue to the customer’s satisfaction. If no agreement can be reached, Eridanus Optics CC reserves the right to cancel the transaction and will make a full refund

Delivery

The following methods of delivery are available:

• Walk in – Please pre-arrange a date and time for collection. You can also arrange collection by you own courier service. No additional costs are involved.

• Postal services – Mail orders will be sent via the Post Office Insured parcel mail service. Counter to counter services will be used. Fully paid orders received by Friday 16:00 will typically be processed and posted on Saturday.  If you have a specific requirement to have the order mailed sooner, send an SMS to 083 632 4894.  We will try to accommodate you.

• Courier: - This service is currently not supported by the website, but can be arranged.  This is a door to door delivery service. This is normally an overnight service. No deliveries over weekends. Allow one extra day for packaging and checking.  To arrange, send an SMS to 083 632 4894 for a quote.

Payment Methods

The following payment methods are available:

• Bank deposit – Cash or cheque payments can be made. Fax deposit slip.
• Cash – For store pick-up customers.
• Cheque – For store pick-up customers.
• Credit card – For store pick-up customers.
• Internet transfer – Fax proof of payment to 086 636 2283 or SMS to 083 632 4894.
• Cash on Delivery (COD) - Store pick-up customers only, orders less than R1 000.00, Pre-order items excluded

Return Policy

Our return policy works as follows:

In the unlikely event that we supplied a defective product we will exchange it free of charge.  If we are unable to make a direct exchange, then:

o    We will recommend a similar product to the customer.

o    The customer may choose a product (or products) to the value of the defective product.

o    We will make a full refund of the purchase price to the customer if we cannot reach an acceptable arrangement.

If the customer wants to return a product without a defect then we will charge:

o    A handling fee of 10% of the purchase price with a minimum of R100.

o    For any damage caused to the product or its packaging by the customer.

Note:  The shipping and insurance charges are not refundable.

If the product was damaged during delivery, the customer must:

o    Notify the delivery company (Post Office, UPS, etc) upon receipt of any visible damage to the packaging.

o    Evaluate the product and notify us of any damage within a reasonable time.

o    Return the damaged product.

A suitable agreement will be reached with the customer.

Stock Availability

Care has been taken to ensure that the stock levels on the website are correct. Errors may however still occur and Eridanus Optics CC reserves the right to delay delivery due to stock unavailability.

If it transpires that no stock is available after an invoice is issued and/or payment received, Eridanus Optics CC will communicate this to the customer and endeavour to resolve the issue to the customer’s satisfaction. If no agreement can be reached, Eridanus Optics CC reserves the right to cancel the transaction and will make a full refund.

Governing Law

This site is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law.

Out of Stock on Locally Supplied Products

Out of stock or Pre-order of International Goods

Pre-order: International If we do not have physical stock of the required product and will order it upon receipt of a % deposit, based on the required product as set out below. An updated quote may be requested beforehand - see next bullet.

Initial pricing is based on the following:

R8.30/$ mid-market exchange rate (Spot Price: R8.50/$) with 40% (unless indicated otherwise) shipping fee Excluding local delivery. (Exchange rate fluctuations apply)

Final price will be based on the actual costs and exchange rate applicable.

The remainder is payable before collection/delivery to the customer.

Garret Optical:

2 to 4 weeks typical delivery to our offices. 20% deposit; 40% shipping

Baader Planetarium:

Up to 3 months typical delivery to our offices. (We order about 3 times per year) 10% deposit; 15% shipping

GSO/OPT:

Stock is ordered from time to time as needed. Delivery is typical from a few weeks up to 6 months to our offices. 10% deposit; 20% shipping

Televue:

Up to 6 months typical delivery to our offices. 10% initial deposit; rest of 80% when order placed

William Optics:

 2 to 3 weeks typical delivery to our offices with 10% initial order on small items (More expensive items up to 6 months and 80% deposit) ; rest of 80% when order placed.

Astronomik:

up to 6 months typical delivery to our offices. 20% deposit

Lundt:

2 to 4 months typical delivery to our offices. 80% deposit

QSI:

2 to 4 months typical delivery to our offices. 80% deposit

Astrodon:

2 to 4 weeks typical delivery to our offices (depending on order size). 80% deposit; 10% on small orders; remainder of 80% when order placed

Shelyak:

2 to 4 weeks typical delivery to our offices. 80% deposit .

Information

On this website we provide information about Eridanus Optics CC generally and for purposes of the ECT Act.

The ECT Act states that when we offer goods or services by way of certain electronic transactions, we must make the following information about us available to customers on websites where the goods or services are offered:

Full name: Eridanus Optics CC

Main business: Online retailer

Address for receipt of legal service:

Postal address: 

Member: AP van der Linde

Webmaster: andrie(at)eridanusoptics(dot)com

Website: www.eridanusoptics.com

Official email address: andrie(at)eridanusoptics(dot)com